Please contact us at firstname.lastname@example.org with your order number and item you want to return.
We are happy to offer a refund or exchange on all items purchased online when returned within 14 days of receiving your original order.
Refunds will be issued to the original method of payment. Where this is not possible, we will issue a credit note to use online.
The refund value for international orders placed in a non-GBP (£) currency will be based on the daily exchange rate.
We do not provide free returns shipping. Postage costs will not be refunded on refunded or exchanged items.
Returned items are to be sent back by ‘Special Delivery’ or by any other recorded method, with a receipt obtained from the post office or courier used, as we will not be held responsible for any items lost during transit.
All goods must be sent back in their original condition, along with the original tags, packaging and hygiene strip intact. Items will be inspected upon return and will be returned to the sender if they are not in their original saleable condition.
We are unable to refund shipping charges for any deliveries that are refused and these return fees may be deducted from your refund.Returns from outside of the EU must be invoiced as “RETURNED GOODS – OF NO COMMERCIAL VALUE” to prevent them being held at UK Customs. Any customs charges incurred are payable by the customer.