Delivery


All our orders are sent tracked and fulfilled from Portugal using a local carrier. 

UK & EU: Standard delivery £5.00 3 working days via UPS 
(Free delivery on orders over £150)
 
USA: Standard flat rate £15.00 5 working days via UPS
 
REST OF THE WORLD: Standard flat rate £10.00 5 working days via UPS
 
The tracking number will be sent to you by email when the item is shipped. 
 
Any additional customs fees, duties and taxes are at the responsibility of the customer. 

 If you need your order next day delivery please contact us at hello@holidayromancestore.com and we will try our best to accommodate you

All orders take up to 12 hours to prep and ship. Orders placed after 12 PM UTC on a Friday, or over the weekend, will be shipped the following Monday. 

If you'd like to confirm the status of your order, check the tracking number or email as at hello@holidayromancestore.com

In the instance where you need to change your shipping address, please email us at hello@holidayromancestore.com within 12 hours of placing your order and we will resolve the issue. 

All our orders are shipped in packaging made from recycled materials and are fully recyclable.  

Returns

We highly recommend taking advantage of our free online fit consultation so we can be sure to send you the correct sizing the first time around :)

We’re happy to offer returns if you’re not happy with your purchase. Items must be returned within 14 days after the product has been delivered to you. 

We advise customers to request and keep a proof of postage receipt. All returns are the responsibility of the customer. Items must be returned in their original condition, unworn, unwashed and all tags attached. 

If you order was eligible for free shipping and you wish to return only one of the items, the standard shipping amount will be discounted from the refunded item value.

We do not offer exchanges at this time. If you need a different size, item, etc. place a new order for the item and return your current full priced item for a refund. Final sale on all discounted items. 

We do not accept returns or exchanges on sale items. Please note we will not accept any briefs that have tried on without wearing something underneath. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to send it back to you and not issue a refund. We will deny any refunds or exchanges if the item returned does not meet our policy requirements or we believe to be disingenuous. 

Credit card refunds usually take between 5 - 10 business days to appear on your statement. Refunds to PayPal can take up to 30 days and are subject to PayPal refund regulations.